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A referral is an ongoing coordination process, not simply a document to be entered. This platform design connects document intake and verification with missing-information follow-up, service directories and referral status. Its programme scope includes authorised connections to relevant referral systems, workflow migration and adoption by regional intake and specialist teams.
Documents and structured referrals enter through approved channels. Suggested fields are linked to their source for staff verification, with incomplete, duplicate or unsupported records routed to review. Staff approve administrative routing and requests for additional information. Status events record receipt, clarification and handover to the next service. Integration with provincial services is subject to authorised access and specifications; clinical urgency and eligibility remain with clinicians.
Referral documents arrive in different layouts and levels of image quality. Staff may need to re-enter the same information, check attachments, and investigate possible duplicates before passing a referral into the next stage of the workflow.
A review workspace places suggested values beside their source and separates incomplete or uncertain records for attention. This gives staff a consistent process for checking the information while retaining control over corrections and administrative routing.
Documents enter through approved channels and pass through text recognition and extraction for the supported layouts and fields. The workspace shows suggested values with source references, flags missing items, and identifies possible duplicates for staff review.
Staff accept or correct the information, select the appropriate administrative queue, and approve the record for export. Unsupported documents move to manual processing. Clinical urgency, treatment eligibility, and patient care decisions remain with the clinical team.
Approved channels handle supported documents and structured referrals with traceable receipt.
Staff check suggested fields against the original material before accepting the record.
Missing attachments and possible repeat submissions enter accountable worklists.
Reviewed requests and tracked responses help intake teams close administrative gaps.
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