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Questions about working with ZeroOne
Explore how we approach projects, healthcare programmes and ongoing support. For advice about your own environment, speak with our team.
Business and digital services
What are AI solutions for business?
AI solutions help businesses automate tasks, analyze data, improve workflows, and make faster decisions.
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How exactly can AI automate my daily tasks?
AI can handle repetitive tasks like reporting, customer support, scheduling, and data processing to save time and reduce manual work.
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Which industries can benefit from AI?
AI can support industries like healthcare, retail, logistics, finance, marketing, and SaaS businesses.
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How does ZeroOneTech customize AI for my specific needs?
We study your workflow, identify challenges, and build AI tools around your actual business needs.
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Can AI connect with the tools and systems I already use?
Yes. AI solutions can usually integrate with your current software, dashboards, CRMs, and internal tools.
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How can AI help my marketing efforts?
AI helps businesses understand customer behavior, improve targeting, personalize campaigns, and generate better leads.
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What’s the very first step to bringing AI into my business?
The first step is identifying where automation or smarter workflows can save time or improve results.
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Healthcare
Can we engage ZeroOne for healthcare advice only?
Yes. Advisory can be a standalone engagement covering maturity, architecture, platform selection, integration, AI or IT operations. Implementation can be considered separately.
Can you determine our current HIMSS stage?
We can review your evidence and provide an indicative baseline and gap assessment against the selected model. Formal stage validation is a separate HIMSS process.
Can you commit to a target stage, date and budget?
We can agree a target and delivery plan after assessing the starting point and dependencies. The roadmap identifies responsibilities, cost assumptions and evidence milestones; it does not guarantee formal validation.
Can you implement software we have already bought?
Yes, subject to product access, vendor cooperation and an agreed scope. We can support configuration, migration, integration, testing, rollout and operational handover.
Do your AI agents remove the need for interfaces?
Agents can coordinate reusable tools and reduce repeated workflow coding. They still use authorised interfaces, connectors and data contracts to interact with hospital systems.
Which hospital IT support levels do you cover?
Our reported experience covers L1–L3 support. Issues requiring a product vendor or manufacturer are coordinated through the L4 escalation path defined for the engagement.
Where is our data stored and who can access it?
The hosting region is agreed per engagement, and Canadian client data stays in Canadian regions unless the custodian agrees otherwise. Access is role-based, granted per task, logged, and removed when the work ends. The details are set out in our Trust Center.
Who owns the data in a ZeroOne engagement?
Your organisation. In Ontario we act as an agent of the health information custodian under PHIPA; in the European Union we act as a data processor under GDPR Article 28. We never aggregate client data across engagements or use it to train general-purpose models.
How do you validate an AI model before it reaches clinicians?
We re-validate it on your own de-identified data: sensitivity, specificity, positive predictive value, calibration, subgroup performance and drift, followed by a silent-mode period in the live workflow. The result is a plain-language report with a go, conditional-go or no-go recommendation. See the Clinical AI Assurance page for the full process.
Are you certified to ISO 27001, SOC 2 or HIMSS?
We state only the certifications we hold and publish them in the Trust Center as they are obtained. Our security controls are aligned with ISO/IEC 27001 practices and our AI assurance work with NIST AI RMF and ISO/IEC 42001; alignment is not certification. HIMSS Stage 6 experience is team project experience, not a HIMSS credential.
What happens if there is a security incident?
A named incident owner follows a documented procedure and notifies the custodian at the first reasonable opportunity, as PHIPA requires. Controllers in the European Union are notified without undue delay so that they can meet their own 72-hour obligation. An incident response summary is available on request.
Can you answer our hospital's security questionnaire?
Yes. Standard responses covering access control, encryption, logging, incident response, business continuity and sub-processors are available within five business days, under a non-disclosure agreement where required. Request them through the contact page.
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